How Do I Request A Refund?

Cosmic Updates takes your satisfaction very seriously! We appreciate the opportunity to assist you in any way possible with your purchase, questions regarding your product, or any issues you may be experiencing.  

In the event that we are unable to remedy the issue, or you are dissatisfied with your purchase, we offer a 60 day satisfaction guarantee.

There are several avenues you can take to request a refund. Please choose the best option from the list below. 

1. Open a Support Ticket in ClickBank:
   • What is ClickBank and CLKBANK.COM? 
   • Cosmic Updates' products are delivered to you by ClickBank. CLKBANK.COM is the customer service website they provide that you can utilize directly for support. Once you open a Support ticket with ClickBank they can resolve the request or forward it on to us for resolution. 

     At CLKBANK.COM, you can create an account, request a refund, request technical assistance, and chat with a customer service representative. You can also view your order history and cancel subscriptions. 

   • Follow the links below to get step-by-step instructions for opening tickets through ClickBank:
     • Request a refund.
2. Utilizing Our Help Center:
   
   • Log into your Cosmic Updates' Help Center account/Customer Portal. 
     • In the Help Center, click Submit a request at the top of the page.
     • If you are in need of, you can add a CC email address to copy a user on the ticket.
     • Enter Refund and describe the issue you are experiencing.
       • As you enter Refund as the subject, a list of suggested articles in our knowledge base may appear. You can click on one of the articles instead of submitting the request. These articles can usually solve the issue, if this is not the case continue on to the next steps.
     • Add any attachments.
       • The file size limit is 7 MB.
     • Click Submit.
3. Contact Cosmic Updates Directly:
   • You can email us directly at help@cosmicupdates.com.